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Q. I selected low quality. Why do my images still take so long to upload?
A. When you upload a new image it gets uploaded to our servers just like it is on your computer. The quality is set when you or someone else views the image. If you want your images to upload to our servers faster you may want to scale them down in width and height before you upload them.
Q. How can I upload full size images?
A. You can upload full size images by unchecking the resize button on the image upload page.
Q. How can I make my images upload faster?
A. If your images are large, scale them down in size with an image editing program before you upload them.
Q. How many folders can I have?
A. You can have an unlimitted amount of folders with unlimitted images within a folder. To keep your images as organized as possible try not to put to many images into one folder.
Q. How can I unsubscribe?
A. You can easily unsubscribe by going to Account/Preferences and clicking the unsubscribe button. Your account will be close and you will be taken to paypal to cancel your subscription with us.
Q. Why are my images renamed?
A. If your filenames on your images are too long they are shortened when uploading them. If you have already uploaded a file with the same name as the one you are currently uploading we assign a 4 digit number to the beginning of your file so that you don't over-write the file that you uploaded before.
Q. What type of files can I host?
A. You can host JPG, GIF and PNG files. If you need support for other file types please contact us and we may be able to add support for them.
Q. What are Smart Points?
A. You earn points for being an active member of the PicSmart community. You receive points for signing up, uploading images and then sharing them with friends and family
Q. What can i do with these points?
A. You can purchase up to 5 tickets in our monthly drawings. Currently, the price of a ticket is approximately 250 Smart Points.
Q. How many Points do I earn? and for what?
A. You earn 25 points just for signing up so congratulations that was an easy 25! You receive 5 points for each image you upload. You receive 1 point for each time you share that image with others. So if you link an image to your myspace page and it gets 500 unique hits you earn 500 view points.
DO NOT CHEAT WE WILL DELETE YOUR ACCOUNT AND BAN YOUR SUBNET.
Q. When are the contest drawn?
A. We do the drawings first of each month. We notify winners via email and request their Name and Mailing Address.
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